Frequently Asked Questions

Our process starts with a consultation to understand your business and marketing goals. From there, we will develop customized marketing pieces tailored to your needs. We will work with you throughout the implementation phase, providing regular updates and reports to ensure that we are on track to deliver the results you want.

After onboarding making a request will be as simple as emailing your Account Manager the details of your new project. As your Account Manager, they are there to make sure everything runs smoothly.

We offer unlimited customization on all designs, allowing you to make as many changes as needed until you are completely satisfied with the final product. Once the final design is delivered, any costs associated with distribution, printing, mailing, etc., are not covered by your monthly fee to RE Marketing Co.

Simply add the graphics/designs you’d like us to personalize to your cart, hit "Checkout," and your Account Manager will process them and upload them to your Google Drive for easy access.  Feel free to leave us notes if there are any changes you would like us to make!

There is no limit to the number of designs you can request each month. As long as your account is current, you own all designs and editable files upon completion. 

Our designers typically complete projects within 1 to 3 business days after receiving all necessary information, details, and files from you. Your Account Manager will provide an estimated timeframe once your order is placed.

We will send you a proofing link for final approval. Once approved, the files will be stored in your designated Google Drive folder for easy access, whether you need to print, mail, email, or text them.

Many of our designs are created using Canva. We recommend having the free version, but if they wish to go more in-depth, you can upgrade to Canva Pro at any time. 

Your membership allows you to request designs for yourself and your team as a whole. However, individual team members require a separate paid account for personalized content with their branding. 

This is an annual membership that begins on the date of your initial payment. Payments will be set up on a monthly auto-payment plan. If you opt to pay with a credit card, a 3.3% fee will apply, with 2.3% covered by you and the remaining 1% absorbed by RE Marketing Co. For ACH payments, RE Marketing Co will cover the entire 1% fee. Invoices are sent out a week before the 1st of the month, with payment due by the 5th. If payment is not received by then, services will be paused until your account is up to date.

You can add or remove team members as needed, and any changes will be reflected in your next month's invoice.

If you are not satisfied and we cannot reach a solution, RE Marketing Co. reserves the right to dissolve the partnership at any time.

RE Marketing Co. is not liable for any design that does not meet the requirements of your brokerage or real estate laws. It is your responsibility to ensure that all designs comply with regulations.

We do not offer one-on-one tech support unless there are issues with our webite/store. For issues with email services, websites, social media platforms, etc., please contact their respective support teams.